Payment, Return & Refund Policy

  1. Security Deposit Refund
    • A refundable security deposit of ₹5,000 or a bike (as collateral) is mandatory at the time of booking.
    • The security deposit will be returned within 3-5 business days after verifying the vehicle's condition and ensuring no dues are pending.
    • In case of damages, toll dues, additional time charges, or any other pending amounts, the necessary deductions will be made before refunding the remaining deposit.
  2. Payment Policy
    • Full payment for the rental period must be made prior to the handover of the car.
    • No rental vehicle will be provided until payment is confirmed.
  3. Additional Charges
    • Extra Time: If the vehicle is returned after the agreed rental period, extra time charges will apply as per the company’s hourly rate.
    • Toll Charges: Any toll charges incurred during the rental period will be borne by the driver and must be cleared at the end of the rental.
    • Damages: Costs for any damage, dents, or scratches caused during the rental period will be deducted from the security deposit. In case the repair costs exceed the deposit amount, the customer is liable to pay the remaining balance.
  4. Refund Conditions
    • The vehicle must be returned in the same condition as provided.
    • The security deposit will not be refunded if the vehicle is returned with:
      • Major damage or dents requiring repair.
      • Missing parts or accessories.
      • Unpaid dues such as tolls or additional time charges.
    • Refunds will be processed only after a thorough inspection of the vehicle.
  5. Cancellation Refund
    • Cancellations made at least 24 hours prior to the booking start time will receive a full refund.
    • Cancellations within 24 hours of the booking start time may incur a cancellation fee.
    • No refund will be issued for no-shows or cancellations made after the rental period has started.
  6. Non-Refundable Payments
    • Payments for completed rental periods, fuel costs, and other services are non-refundable.

By proceeding with the booking, you agree to our Refund & Return Policy. For any questions or concerns, please contact our customer support team.

Need help?

Contact us at 8955 288 700 for questions related to refunds and returns.